RENEWAL MANAGEMENT PLATFORM (PsW)
“All the other competitors didn't necessarily understand the ICT or Cisco language. We had to explain it all to them. We launched a demo, they knew all about renewal quotes and the ICT business. We finally had a vendor that spoke to all of us.”
Easy management and automation of your subscription and contract renewal quotes.
Manage Cisco and other Vendor’s service contracts and subscriptions on your own system, adding smart business triggers to discover new revenue opportunities.
Manage and automate your subscription renewals
Increase your profitability by identifying renewals and refresh opportunities where they are actionable in your system
Improve your collaboration with customers using secure portals to share critical data.
Streamline internal support processes by sharing coverage information across your organization, such as serial number lookup
Share valuable information and collaborate with your end-customers with powerful portals
Seamless integration with Cisco CCW-R service
Seamlessly integrate data from Cisco CCW-R into your sales operations tools and systems, such as CRM.
Eliminate the need for manual copy/paste operations that require exporting Cisco CCW-R data into Excel files
Automate your subscription management and contract renewals
Automated import of all CCW-R commercial data
Single-click refresh of all Service Contract data as it changes
Remove operational bottlenecks, where certain people’s expertise is a requirement for data access
Multi-vendor support for Renewal Management of Maintenance & Subscription Contracts
Service Contract data from any manufacturer can be automatically and seamlessly added to your data base for every customer.
Import service data easily, directly from vendors or Distis
Improve your customer support through access to a single data base for all service data
Catch new opportunities for renewals, co-terminations and technology refresh across vendor lines
Renewal Management of Maintenance and Subscription Contracts
Manage the renewals of contracts and subscriptions of your customers on your own system
Eliminating the disconnect that exists today between portal-based information and your CRM, Quoting and ERP systems.
Identify renew, refresh and uncovered opportunities in your customer’s networks
Automatically identify expiring contracts with 30/60/90 day report and notify your sales team in an actionable way
Relieve your SMARTnet experts to focus on contracts rather than internally supporting other team’s information needs
Easy access and management of all subscription data
Enable easy access data for all employees, from your help desk to managed services, field sales and engineering
Enrich your CCW-R database
Add your own information, on top of manufacturer data, to enrich your existing database.
Enhance processes, and obtain a complete view of the customer, deal, and contract.
Enrich Maintenance Contracts data with your own data to enable support and installed base management, fully integrated with your existing workflow and processes
Improved business analytics and reporting by creating ad-hoc reports and dashboards
Identifying end of service products and create sales opportunities across your entire customer base
Delight your customers with self-service, secure portal access
Collaborate with your customers with cost effective deployment of secure portals, allowing you to securely share relevant customer Service Contract data
Securely share selected subscription contracts and maintenance management data with your designated customers (read-only)
Eliminate inefficient internal processes responding to customer inquiries regarding service contracts coverage.
Efficiently share renewals decisions on a per-item basis
Enjoy greater customer satisfaction as well as a significant reduction in the need for your internal resources to run reports from CSCC or respond to ongoing customer inquiries
Differentiate yourself from other VARs through modern portal technology
Distribute data effectively in your organization to enable broader customer support capability
